Senior Application Engineer - IT Monitoring

About the Role:

As a Senior Application Engineer (Monitoring) at TfL, you will be responsible for the lifecycle management of business services monitoring, primarily utilizing the Dynatrace observability tool. This includes creating, updating, reviewing, and decommissioning monitoring for over 300 business services. You will assist project teams and service performance managers in scoping monitoring requirements for ongoing business services and collaborate with third-party suppliers to ensure their solutions meet business needs. You will also be involved in delivering Enterprise Monitoring service performance reviews with stakeholders.

Additionally, as part of the Enterprise Tools & Automation team, you will provide operational support for the System Center Orchestrator platform, which is used for automating service requests across the business. Your responsibilities will include the development, testing, deployment, and operational support of automation runbooks.

About the Team:

The Monitoring team acts as the 'eyes and ears' of the business, proactively monitoring business services to ensure they are operating in their desired state. They utilize various monitoring tools, with Dynatrace being the primary tool for end-to-end monitoring across infrastructure, application, and end-user layers. SCOM is used for application and service level monitoring, while Azure Monitor and Cloud Watch provide cloud-based monitoring capabilities. The team works closely with stakeholders from requirement gathering to fulfillment, ensuring end-to-end service monitoring across the estate.

About You:

We are seeking a candidate with expert knowledge in:

• Dynatrace monitoring solution (Administrator, Developer, and Operator personas).
• Cloud platforms (Azure, AWS), focusing on monitoring capabilities like AppInsight, Azure Monitor, Log Analytics, and CloudWatch.
• Enterprise Operating Systems and Databases (e.g., Windows Server, Linux Servers, SQL Server).
• System Center Orchestrator administration, runbook development, and operational support.

Advantageous knowledge includes:

• Virtualisation platforms (VMware).
• Project management tools and techniques.
• Azure DevOps.
• ITSM tool (Remedy) operations and integration using API.
• A degree level education or relevant professional experience.

In addition to being skilled in the above, you should possess:

• Strong infrastructure engineering skills across software, infrastructure, and networks.
• Proficient scripting skills in PowerShell, JavaScript, and bash.
• Ability to develop high-level architectures from loose requirements and refine them.
• Excellent communication skills, both oral and written, with diverse stakeholders.
• Ability to work independently and as part of a team.
• A delivery-focused mindset with strong prioritization skills in high-pressure environments.

Hybrid Working:

This role offers hybrid working, allowing for a balance of approximately 50% office time and 50% home-based work over a 4-week period. Hybrid working arrangements are subject to business requirements and may evolve.

Benefits:

Excellent benefits include:

• Final salary pension scheme.
• Free travel on the TfL network.
• 75% reimbursement for National Rail travel (standard class or 28-day flexi ticket).
• 30 days annual leave plus public and bank holidays.
• Tax-efficient cycle-to-work programme.
• Optional private healthcare discounted scheme.
• Retail, health, leisure, and travel offers, including discounted Eurostar travel.

Additional Information:

Please apply with your CV in .docx format, preferably A4, Arial 12pt, and a maximum of 2 pages. Shortlisted candidates may be invited for a video interview. TfL is committed to equality, diversity, and inclusion and encourages applications from all backgrounds.