SAP HR Functional Specialist

Job Title: SAP HR Functional Specialist

Transport for London (TfL) is seeking an experienced SAP HR Functional Specialist to join their team. This is a permanent position based in Pier Walk, North Greenwich, offering a competitive salary and a hybrid working arrangement.

Job Purpose

The Senior Service Analyst (SAP HR Functional Specialist) is accountable for managing the entire service lifecycle of the technology within their portfolio, ensuring all services meet agreed standards, quality, and performance benchmarks. This role involves communicating process-related activities to stakeholders in a customer-focused manner and proactively addressing any issues that arise. The role holder will provide Level 2 or 3 support and maintenance to guarantee the availability, up-to-dateness, and security of TfL’s technology tools and services.

Key Accountabilities

• Accountable for executing support activities for incident and major incident resolution to ensure service restoration within agreed service level targets.
• Ensuring appropriate management and resolution of system outages and issues to restore service within agreed service level targets.
• Leading on supplier management and performance to ensure the smooth day-to-day running of services, verifying fulfillment of service contract requirements.
• Leading communications to the business and third-party suppliers, and managing project delivery for successful service transitions and operations.
• Accountable for delivering incident and service request metrics, analysing problems and trends, and providing recommendations for improvement and proactive resolution to enhance service efficiency.
• Accountable for recommending service and process improvements to ensure effective handling and correction of defects in TfL's production environments.
• Accountable for the day-to-day operation and availability of services within their service portfolio, including the service lifecycle.

Knowledge and Skills Required

• A University Degree in a relevant technology/computer science subject, an equivalent technical qualification, or demonstrable industry experience in a Service Support/Service Delivery environment is essential.
• IT Service Management qualification (e.g., ITIL) and practical experience in a large organization are required.
• Knowledge of current/emerging technologies and processes used in Enterprise Wide IT services.
• Knowledge of relevant national and international legislation pertaining to the Government/Public Sector IT (e.g., Data Protection Act, EU Procurement Directives, Freedom of Information Act). HMRC rules pertaining to Tax and NI are desirable.
• Knowledge of SAP HCM, SAP Success Factors ECC, SAP Payroll, Time and Attendance, and/or integration technologies/systems.
• Knowledge of providing effective technical support services to a complex, multi-site operation.
• Knowledge of IT applications in public transportation and its business environment.
• SAP Certified in at least 2 of the following modules: SAP HCM, Payroll, SAP Success Factors ECC, SAP Success Factors Onboarding, Time Management.
• Excellent oral and written communication skills at both business and technical levels.
• Highly skilled in solving and communicating complex problems.
• Skilled in adapting communication style to meet the needs of different audiences.
• Highly tuned SAP Functional skills.

Experience Required

• Demonstrable experience working in a complex multi-site environment dealing with standard business applications and real-time implementation systems.
• Proven track record in a development/operations background.
• Well-developed experience of issues and incident management, working within agreed SLAs.
• Track record of managing complex customer relationships and expectations.
• Hands-on experience of at least 3 years as a senior Functional consultant.
• Minimum of 2 SAP implementations as a Functional expert/SME.
• Demonstrable experience delivering functional expertise across HR modules, including Payroll.
• Well-developed experience in providing solutions based on SAP best practice.

Location and Working Arrangements

• Location: Pier Walk, North Greenwich.
• Hybrid working model, with approximately 50% of time split between the office and home over a 4-week period. Arrangements may evolve based on business needs.

Benefits

• Final salary pension scheme.
• Free travel on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.
• 30 days annual leave plus public and bank holidays.
• Commitment to work-life balance with a hybrid working approach.
• Optional private healthcare discounted scheme.
• Tax-efficient cycle-to-work programme.
• Access to retail, health, leisure, and travel offers.
• Discounted Eurostar travel.

Application Process

• Apply using your CV only.
• Ensure your CV clearly addresses the skills, knowledge, and experience outlined in the advert.
• CVs should be in PDF format and should not include photographs or images.

Vetting and Other Information

• All offers of employment are subject to satisfactory right-to-work checks. TfL cannot offer visa sponsorship for this role.
• TfL is committed to equality, diversity, and inclusion and is a disability confident employer.
• The advert may close early if a high volume of suitable applications is received.