Salesforce Administrator

Great journeys start with great people. Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. We are investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

Salesforce Administrator Role

We're looking for a Salesforce Administrator to join our Information Technology team based in Newcastle, helping us get the very best from our Salesforce platform. This is an exciting opportunity to play a key role in how we use technology to support our people, improve customer experiences, and drive smarter ways of working across the business.

You'll be the go-to expert for Salesforce, making sure the platform is reliable, efficient, and continually improving. Alongside day-to-day administration, you'll support our digital and AI ambitions, including Agentforce and other AI-powered capabilities that will help us deliver more personalised, data-driven experiences.

Key Responsibilities

• Managing user accounts, profiles, roles, and permissions.
• Maintaining data quality, including imports, exports, deduplication, and quality assurance.
• Building and maintaining reports and dashboards to provide valuable insights for stakeholders.
• Configuring and customising Salesforce features such as objects, fields, flows, page layouts, and validation rules.
• Providing day-to-day support for users, helping them get the most from the platform.
• Working closely with stakeholders to understand requirements and deliver effective solutions.
• Maintaining system documentation, procedures, and governance standards.
• Overseeing platform updates, testing, and integrations with other IT systems.
• Ensuring compliance with data protection, security policies, and audit requirements.

What you'll need

We're looking for someone who is a self-starter with proven experience as a Salesforce Administrator. You'll also have:

• Experience of working with Salesforce Service Cloud or other Salesforce products.
• Salesforce administrator certification (ADM201 or equivalent).
• Strong knowledge of Salesforce configuration, including flows, validation rules, page layouts, reports, and dashboards.
• A good understanding of Salesforce security, permissions, and user management.
• Experience managing data quality and governance controls.
• Strong communication skills and the ability to support, train, and engage users.
• The ability to manage competing priorities and meet deadlines.
• Experience with Salesforce Data Cloud, Agentforce, and other AI-enabled Salesforce capabilities.
• Experience integrating Salesforce with external systems and applications would be desirable.
• Experience working within an IT services or customer-focused environment and knowledge of Agile ways of working would be desirable.

What you'll enjoy

• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings, and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

Life at LNER

We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.

• Diversity and inclusion: We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
• Developing our people: We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work, and strong, people-focused leadership that delivers for our people, customers, and business.
• Health and wellbeing: To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service (DBS) check

At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross-functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety-conscious business, so when joining LNER in any role, you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team, who will contact you to arrange a convenient location, date, and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle, and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!

How to apply

We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.