Reporting & Investigation Standards Manager

LNER is looking for an Event Reporting & Investigation Manager to play a key safety role in maintaining and improving event reporting and investigation quality and timeliness across the organisation.

This role involves working closely with various business teams to ensure incidents and Close Calls are reported, investigated to a high standard, and that learnings are captured to prevent recurrence. You will provide professional advice, support, and coaching to managers and investigators, aiming to continually improve investigation standards and evidence quality. This includes developing reporting systems and exploring new technologies to enhance reporting effectiveness.

The position also entails maintaining Safety Management System standards, overseeing central investigation and recommendation records, and ensuring actions are managed to completion. A significant aspect of the role is ensuring LNER meets its statutory and industry reporting requirements, including RIDDOR and reporting to bodies like the ORR, RAIB, RSSB, and Network Rail. You will also represent LNER externally, engaging with industry organisations such as RSSB and RDG, and contributing to research, development, and policy discussions.

What you'll need:

We are seeking a candidate passionate about improving safety standards with the ability to build strong relationships. Essential qualifications include:

• A good understanding of event reporting and investigation.
• Confidence in providing professional advice, challenging standards, and coaching colleagues.
• Strong analytical skills and attention to detail.
• Event investigation training and experience.
• Data and risk analysis knowledge or training.
• Technical Membership of IOSH, or demonstrable evidence of working towards it.
• A good level of mathematics or an associated qualification.
• Strong practical knowledge of Microsoft Office, particularly Word and Excel.
• Experience with industry reporting systems (e.g., SMIS, Jaspersoft) or the ability to develop this knowledge.
• Strong communication and influencing skills.
• A collaborative approach and a genuine drive to make a difference.

Additionally, the role requires a secondary competence to support LNER's contingency arrangements during periods of disruption.

How you'll work:

This role is part of LNER's Safety and Sustainability team, requiring collaboration across the organisation, from frontline teams to senior leaders. You will spend time building relationships, identifying areas for improvement, and providing support and coaching. Regular interaction with external industry bodies and regulators is expected to ensure compliance with standards.

What you'll enjoy:

• Free travel on LNER, plus discounted tickets for others.
• Discounted international train tickets (after one year).
• Generous pension scheme.
• Cycle to work and electric vehicle schemes.
• Discount and cashback schemes from retailers.
• Health and wellbeing programmes.
• Extensive training opportunities.
• Rewards and awards.

Life at LNER:

LNER is dedicated to becoming the UK's most loved, forward-thinking, and responsible train operating company. We prioritise creating an inclusive, engaged culture where everyone can thrive. We value diversity and inclusion, actively seeking to reflect the communities we serve. Development is key, with a learning culture supporting career journeys and aligning with future industry needs.

Disclosure and Barring Service (DBS) check:

A basic DBS check will be conducted for successful candidates new to the business, following a conditional job offer. This review is case-by-case and focuses on unspent convictions and conditional cautions.

Medical screening:

All new employees will undergo medical screening and a drugs and alcohol test. Safety-critical roles will require a specific medical assessment. Clinics are available in Kings Cross, Doncaster, Newcastle, and Edinburgh.

How to apply:

We encourage applications from all backgrounds. Click 'Apply Now' to start your journey with LNER.