Quality & Assurance Advisor

Role Overview

The Quality and Assurance Business Administrator role supports the Programme Management Office (PMO) and Delivery Hubs in the delivery of quality and assurance activities and the management of related data generated by the Quality and Assurance team. Scope of role includes a multitude of planning, liaison, coordination and communication activities associated with supporting the effective management of the Quality strategy, PMO and Delivery Hub quality reporting.

This role involves hybrid working, balancing 50 per cent of time between the office and home over a 4-week period, which may evolve subject to business requirements.

Key Accountabilities

• Support the development, rollout and continual refinement of quality management processes, ensuring consistent adoption across Hubs and promoting alignment with TfL’s wider assurance and governance frameworks.
• Contribute to lessons learned activities by capturing insights, identifying systemic issues and supporting the implementation of corrective and preventive actions to strengthen delivery quality across all programmes.
• Responsible for supporting the planning, organisation and administration of all meetings organised and conducted by the Quality and Assurance team, PMO management and Delivery Hubs.
• Collate and analyse data as required, reporting on relevant metrics, trends and insights within the team and maintain dashboards, in alignment with the performance reporting team.
• Supports ongoing trend analysis for critical, systemic issues and high value opportunities to replicate successes and prevent re-occurrence of cost of poor quality (COPQ).
• Contribute to driving and leading a positive safety culture within Capital projects and ensuring their team is invested in managing and improving safety performance and provide general administrative assistance for the business area.

Skills, Knowledge and Experience

Knowledge

• Knowledge of Quality management systems.
• Knowledge and understanding of capital projects and programmes with an understanding of how disciplines and programme controls supports a high functioning environment.
• Ability to provide support in meetings including preparing supporting papers.
• Ability to use Microsoft Office including Word, Excel, Outlook, and PowerPoint to intermediate level (e.g. tables, pivot tables, presentations, etc).
• Knowledge of reporting structures and data analysis techniques.
• Good knowledge of Programme and Project Management Systems and Tools.
• Knowledge of quality management systems auditing.

Skills

• Excellent organisation skills to manage multiple streams of work in support of delivery of high risk, value and complex project and programmes.
• Specific technical skills include: Stakeholder Management, Organisation & Planning, Information Management & Reporting.

Experience

• Experience of creating, adapting and monitoring process in major projects and experience of implementing tools to support changes.
• Experience of dealing with a range of stakeholders at all levels across the organisation.
• Experience of Data Entry and Maintenance working to tight deadlines.
• Experience in effective management of stakeholder demands and communicating effectively, both orally and in writing.

Equality, Diversity, and Inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. As a Disability Confident Leader, we actively encourage applications from disabled people. We aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.

Application Process

Please apply using your 2-page CV and a brief covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images. The closing date for applications is Sunday 13th September 2026 @ 23:59. Interviews will be held w/c 28th of September 2026.

All offers of employment are subject to satisfactory right‑to‑work checks. TfL is unable to offer visa sponsorship for this role.

Vetting Process

Our Vetting Charter explains the checks we carry out before you join us. We ask that the information you provide is honest and accurate so we can progress your application smoothly.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits including a final salary pension scheme, free travel on the TfL network, reimbursement for National Rail travel from home, 30 days annual leave plus public and bank holidays, a hybrid working approach, discounted private healthcare, a cycle-to-work programme, retail/leisure offers, and discounted Eurostar travel.