Part Time Station Support Assistant (Non-Safety Critical)

Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

Station Support Assistant (Non-Safety Critical) - Part Time

We are looking for a part time Station Support Assistant based at Newark Northgate station. The role is to work every Wednesday and Saturday, totaling 14 hours per week. The earliest start time is 07:00 and the latest finish time is 21:30.

As a Station Support Assistant, you will be the friendly face of LNER, providing essential assistance to our customers. Your responsibilities will include helping with luggage, addressing complaints, answering questions about timetables, and contributing to the safe, punctual, and efficient departure of train services. You will also actively assist customers boarding services in good time and support platform teams in managing customer flow.

We're looking for friendly and proactive individuals who can balance safety and customer service at all times. If you are passionate about customer service and thrive in a dynamic environment, this could be the perfect role for you!

What you'll need

• A professional approach to your work.
• Passion for providing amazing customer service.
• Proactive attitude with a genuine desire to delight customers.
• First-class interpersonal skills.
• Ability to thrive in a busy environment and remain calm under pressure.
• Safety consciousness and the ability to spot and anticipate risk.
• Flexibility is essential, as this role involves early and late shifts, including some weekends, working in rotation.

Note: As we receive a large number of applications, personalised feedback is only offered once candidates reach the face-to-face interview stage.

What you'll enjoy

• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependants).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

Life at LNER

LNER is committed to becoming the UK's most loved, forward-thinking, and responsible train operating company. We aim to make a real difference by doing the right thing for our customers, our people, and the communities we serve. We foster an inclusive and engaged culture that supports everyone. We are passionate about building a diverse and inclusive workforce and are committed to supporting all candidates. If you require any adjustments during the recruitment process, please let us know.

We are creating a learning culture that enables our people to be the best they can be, supporting development and career journeys. The physical and mental wellbeing of our people is of paramount importance.

Disclosure and Barring Service (DBS) check

As safety is our top priority, a basic DBS check is part of our pre-employment process for new employees, conducted after a conditional job offer. This check looks for unspent convictions and conditional cautions. Any findings will be reviewed on a case-by-case basis.

Medical screening

All new joiners must pass a medical screening and a drugs and alcohol test before an unconditional job offer is confirmed. Medical clinics are available in Kings Cross, Doncaster, Newcastle, and Edinburgh.

How to apply

We have fantastic opportunities for people from all different backgrounds. We offer a text-based interview designed to help you showcase your skills and experiences. Please do not include any personal information in your responses. Click ‘Apply Now' and start your journey here!