Learning Specialist Operational Designer

LNER is looking for a passionate and driven Learning Specialist to join their Learning and Development team for an exciting 18-month fixed-term contract. This role is crucial in shaping the future of rail travel by contributing to the East Coast Digital Programme (ECDP).

About the Role

As a Learning Specialist Operational Designer, you will be instrumental in designing, facilitating, and delivering engaging instructional and online learning resources, with a specific focus on utilizing the Articulate e-learning platform. You will oversee the complete lifecycle of implementing new learning solutions and tools for ERTMS, from receiving briefs from internal clients to collaborating with stakeholders, creating effective learning materials, and continuously evaluating content to ensure the best possible user experience and results.

You will act as a key business partner, working across various departments to provide expert advice on the most effective delivery methods. Your responsibilities will include supporting stakeholders in defining learning objectives and establishing appropriate pre and post-event evaluation strategies.

Key Responsibilities

• Maintaining an up-to-date knowledge of training design trends, recommending how they may enhance learning at LNER.
• Supporting the ERTMS programme with the scoping, designing, and development of training interventions for operational departments.
• Evaluating all learning, development, and training solutions to ensure they maximize employee performance.
• Delivering technical and non-technical skills training and assessment associated with industry change, incorporating new ways of working to improve safety, performance, and engagement.
• Conducting annual training/learning needs analysis in partnership with key stakeholders to identify future development needs and associated budgets.
• Providing updates to the Head of ERTMS and Operational Training Delivery Manager (Driver) and other key stakeholders on the effectiveness of all programmes.
• Collaborating with the business and regional teams to support and refresh content.

What You'll Need

We are seeking an individual with drive, resilience, and enthusiasm, coupled with a genuine passion for people development. Essential qualifications and experience include:

• Experience in designing operational and/or safety-critical/compliance training material.
• Working knowledge of e-Learning platforms and the ability to create modules (Articulate experience is beneficial).
• Experience in designing instructor-led and blended training solutions.
• Experience in developing solutions within a customer experience environment, applicable to all levels.
• Previous experience in designing and delivering learning and development interventions.
• A proven track record of working effectively within an action-oriented team to achieve results.
• Previous successful project management experience.
• Excellent communication skills.
• Excellent Microsoft Office skills.
• Consultancy skills.

What You'll Enjoy

LNER offers a comprehensive benefits package designed to support your wellbeing and career growth:

• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings, and cashback schemes from top retailers.
• Health and wellbeing schemes and discounts.
• Numerous training opportunities to further your career.
• Rewards and awards to recognize outstanding contributions.

Life at LNER

Join LNER, a forward-thinking and responsible train operating company committed to making a real difference. We prioritize our people, fostering an inclusive and engaged culture where everyone can thrive. Our commitment extends to diversity and inclusion, employee development, and ensuring the health and wellbeing of our colleagues.

• Diversity and Inclusion: We are dedicated to building a diverse workforce and are committed to supporting all candidates. Please inform us if you require any adjustments during the recruitment process.
• Developing Our People: We cultivate a learning culture with the necessary tools and resources to support career journeys and professional growth.
• Health and Wellbeing: The physical and mental wellbeing of our people is paramount to fostering a high-performing environment.

Pre-Employment Checks

As safety is our top priority, successful candidates will be subject to pre-employment checks:

• Disclosure and Barring Service (DBS) check: A basic DBS check will be conducted for new employees upon receiving a conditional job offer.
• Medical Screening: All new joiners must pass a medical screening and a drugs and alcohol test. Safety-critical roles require an additional safety-critical medical. Clinics are available in Kings Cross, Doncaster, Newcastle, and Edinburgh.

We encourage flexibility with availability for medical appointments to expedite the process.