Customer Experience Host -Talent Pool

LNER is building a Future Talent Pool for both Full-Time and Part-Time Customer Experience Host roles, offering exciting opportunities to shape the future of rail travel on one of the UK's most iconic routes. This is a transformative period for LNER, with significant investments in technology, sustainability, and its people to deliver outstanding customer experiences.

About the Role:

As a Customer Experience Host, you will be instrumental in creating a welcoming onboard atmosphere and ensuring customers have a positive journey. Your responsibilities will include serving customers in the cafe bar or providing at-seat service via the 'Lets eat at your seat' app, managing cash and stock, and serving complimentary food and beverages in First Class. You will also gain knowledge of health and safety procedures to maintain a safe and clean environment onboard.

What You'll Need:

• Extensive customer service experience and strong interpersonal skills.
• A proven ability to deliver personalized and memorable customer service.
• Effective communication skills, especially during challenging situations or disruptions.
• Proven soft sales skills and experience in product management.
• Must be 18 years of age or older due to serving/selling alcohol.
• Flexibility to work early mornings, late evenings, and weekends.

What You'll Enjoy:

• Free travel on LNER and discounted tickets on other companies' services for you and your dependants.
• Discounted international train tickets after one year of service.
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Access to cycle to work and electric vehicle schemes.
• Discounts, savings, and cashback from top retailers.
• Health and wellbeing programs and discounts.
• Extensive training opportunities for career advancement.
• Rewards and recognition programs.

Life at LNER:

LNER is committed to being the UK's most loved, forward-thinking, and responsible train operating company. They focus on making a positive impact on customers, people, and communities. LNER fosters an inclusive and engaged culture, encouraging employees to be themselves and supporting their career development.

Diversity and Inclusion: LNER is dedicated to building a diverse and inclusive workforce and supports candidates requiring adjustments during the recruitment process.

Developing Our People: A learning culture is promoted, providing resources for professional growth.

Health and Wellbeing: The physical and mental wellbeing of employees is a top priority.

Pre-employment Checks:

Successful candidates will undergo a basic Disclosure and Barring Service (DBS) check and medical screening, including a drugs and alcohol test, as part of the pre-employment process.