Customer Experience Host - Full & Part Time (Talent Pool)

LNER is shaping the future of rail travel and is looking for talented individuals to join their Customer Experience Host talent pool in Doncaster. This is a moment of transformation for LNER, with investments in technology, sustainability, and people to deliver outstanding customer experiences.

Future Talent Pool

LNER recruits in advance to build talent pools, allowing for quicker engagement when suitable roles become available. This role is for Customer Experience Hosts in Doncaster, with both full-time and part-time shifts available (salary will be pro-rata for part-time contracts). Shifts will include early starts, late finishes, and weekend working.

Customer Experience Host Responsibilities

As a Customer Experience Host, you will be responsible for providing an exceptional and personalised experience for all customers. This includes:

• Serving coffees, snacks, and meals, including complimentary offerings in First Class.
• Operating the cafe bar and offering at-seat service via the 'Lets eat at your seat' app.
• Assisting with luggage and ensuring a positive customer journey.
• Managing cash and stock effectively.
• Ensuring a safe, clean, and tidy environment onboard, understanding health and safety procedures.
• Potentially working at speeds of up to 125mph.

What We're Looking For

To be successful in this role, you will need:

• Extensive customer service experience and strong interpersonal skills.
• A proven ability to provide personalised and memorable service.
• Excellent communication skills, especially during challenging situations.
• Proven soft sales skills and experience in product management.
• To be aged 18 or over, as you will be serving and selling alcohol.
• Flexibility to work early mornings, late evenings, and weekends.

Personalised feedback will be offered at the face-to-face interview stage.

What You'll Enjoy

LNER offers a range of benefits, including:

• Free travel on LNER and discounted travel on other companies' tickets for you and your dependants.
• Discounted international train tickets after one year of service.
• 50% discount on LNER tickets for friends and family.
• A generous pension scheme.
• Annual cycle to work and electric vehicle schemes.
• Discount, savings, and cashback from top retailers.
• Health and wellbeing schemes and discounts.
• Extensive training opportunities for career development.
• Rewards and awards to recognise outstanding performance.

Life at LNER

LNER is committed to being the UK's most loved, forward-thinking, and responsible train operating company. They focus on making a difference for customers, people, and communities. LNER fosters an inclusive and engaged culture, supporting everyone's journey with the company. Key aspects include:

• Diversity and Inclusion: Building a diverse workforce reflective of the communities served and creating opportunities for diverse talent. Support is available for candidates requiring adjustments during the recruitment process.
• Developing our People: Cultivating a learning culture that supports professional growth and development, aligning with priorities for Great British Rail and the future of work.
• Health and Wellbeing: Prioritising the physical and mental wellbeing of employees to enable them to perform at their best.

Pre-Employment Checks

Safety is paramount at LNER. Successful applicants will undergo:

• Disclosure and Barring Service (DBS) check: A basic DBS check will be conducted for new employees after a conditional job offer is made, reviewing any unspent convictions or conditional cautions on a case-by-case basis.
• Medical screening: All new joiners must pass a medical screening and a drugs and alcohol test. Safety-critical roles will also require a safety-critical medical. Clinics are available in Kings Cross, Doncaster, Newcastle, and Edinburgh.

How to Apply

LNER welcomes applicants from all backgrounds. The application process includes a text-based AI-managed interview. Please apply directly through the 'Apply Now' button, ensuring no personal information is included in your responses, only skills and experiences.