Business Relationship Manager - 12M-18M FTC

Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently. From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving. Anyone who has travelled by train or booked a journey for friends or family, will have used our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey – making sure we are delivering a better railway for all our customers, now and in the future. As we embark on a new era for rail, we are now looking for a Business Relationship Manager to join us. If you are motivated by meaningful work and want to play a role in the future of Britain's railway, we'd love to hear from you!

What is the purpose of this job?

Business Relationship management responsibilities include developing strong relationships with TOCs, Rail Suppliers, Rail Organisations and other key stakeholders across the Rail Industry. The Business Relationship Manager will work on identifying new innovative opportunities and solutions for the TOCs, on identifying and driving through Rail Supplier efficiencies to the benefit of the TOCs, and identifying points of alignment with other Rail Organisations to drive through benefits to the TOCs and the wider Rail Industry. This role will liaise with cross-functional internal teams and take a supporting role in improving the entire customer experience.

The role will act as a main point of contact for TOCs and Rail Suppliers in their engagement with the DTS Service, should act as the trusted adviser and strategic business partner to TOCs, Rail Suppliers, and other Rail Organisations. Value will be provided in early feasibility and guidance on proposed changes, a wide view and knowledge of industry changes and those of other TOCs, the Rail Suppliers, and other Rail Organisations to support cross TOCs, Supply chain and Rail Organisation collaboration to the benefit of the Rail Industry.

What can I expect to do in this job?

No two days are quite the same, but some of the things you will be involved in include:

• Develop trust relationships with the Train Operating Companies (TOCs) and proactively address concerns across the various companies, through consistent engagement.
• Develop trust relationships with the Rail Suppliers, to ensure supplier needs are understood, prioritised and met, through consistent engagement.
• Develop trust relationships with other Rail Organisations, to ensure their needs are understood, prioritised and met, through consistent engagement.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing TOCs by identifying new innovative opportunities and solutions for the TOCs, driving through Rail Supplier efficiencies, and align with other Rail Organisations to meet TOC objectives.
• Collaborate with TOCs to do early solution design, high level feasibility planning.
• Collaborate with other Rail Organisations to identify points of alignment to the benefit of the TOCs and the wider Rail industry.
• Collaborate with the Rail Suppliers to the benefit of the TOCs and the wider Rail industry.
• Strong stakeholder management and the ability to challenge appropriately.
• Co-ordinate with DTS and wider RDG strategic planning, design authority to ensure proposals are in line with wider DTS and RDG activities.
• Oversight of Budgets and commercial relationships with key delivery partners.
• Support the management of service contracts with key delivery partners.
• Support the strategic relationship with the TOCs, being a key point of contact, to be able to understand their goals, challenges, to be able to drive success, through technology or services.
• Support the strategic relationship with the Rail Suppliers, being a key point of contact.
• Support the strategic relationship with the Rail Organisations, being a key point of contact.
• Operate across both operations (problem solving, acting as a trusted point of contact for TOCs, resolving internal DTS issues blocking resolution of incidents or delivery of change requests).
• Support strategic engagement between RDG, DTS, the TOCs, Rail Suppliers, and other Rail Organisations. This will involve early stage solution design and feasibility, industry wide knowledge and strategic roadmap for Digital ticketing solutions.
• Possess strong stakeholder management, Transportation Digital Ticketing (preferably trains) and associated technical understanding is very desirable. Experience delivering client-focused solutions to customer needs.
• Demonstrate a proven ability to juggle multiple tasks and workstreams at the same time, while maintaining sharp attention to detail.
• This role is not expected to have direct budget responsibility but will be expected to be heavily involved in TOC investment negotiations and commercial negotiations with key suppliers.