Train Presentation Coordinator

Job Introduction

We are seeking a Train Presentation Coordinator to join our team based from Gillingham Engineering Depot. In this role, you will play a vital part in maintaining high Train Presentation standards by ensuring issues such as graffiti, non-operational toilets, and environmental concerns are identified, recorded, and resolved promptly. You’ll work closely with the Engineering Planning Team to coordinate swift responses and keep our fleet clean, functional, and ready for service.

You’ll lead the daily review of the Train Presentation App, communicating servicing and CET requirements to depot and siding teams. By tracking cleaning activities and generating clear, actionable reports, you’ll support South Eastern Railway in providing a consistently high-quality experience for our customers.

What you’ll do

• Ensure any unit without a working toilet is quickly routed to a servicing location, working closely with the Engineering Planning Team to minimise downtime.
• Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal - keeping our fleet clean and presentable.
• Review every shift and generate clear, location-specific servicing task lists for depots and sidings.
• Communicate with all depots and sidings to ensure planned servicing activities are completed on time, every time.
• Make sure all servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams to maintain accurate presentation data.
• Ensure units requiring special attention (e.g. fatalities, deep toilet cleans) are cleaned to the required specification, as directed by the Train Presentation Operations Manager.
• Track and coordinate heavy clean requirements with Engineering Planning to keep our fleet in top condition.
• Generate daily, weekly, and periodic reports on key metrics like non-operational toilets, graffiti removal, overdue CETs, and cleaning activity - plus any ad hoc data needed by the Train Presentation or Operations Manager.
• Confidently navigate EMS, Genius, CC Control, and both intranet and internet systems to access and share critical information.
• Upload new Train Presentation documents (RAMS, process maps, etc.) to the SE Wiki in line with document control processes.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• Foundational Skills: Solid English reading, writing, and numeracy skills.
• Systems Proficiency: Experience with computer-based systems such as EMS, Microsoft Word, and Excel.
• Customer Focus: Understanding of the passenger experience and ability to make decisions that support both people and business.
• Analytical Skills: Ability to perform statistical analysis to spot trends, solve problems, and utilize data effectively.
• Communication Skills: Strong ability to influence stakeholders and write clear, accurate reports.
• Resilience: Ability to thrive under pressure with tight deadlines and fast decision-making.

Benefits and About Us

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we offer an interview if you meet the minimum criteria for the role.

What you’ll get in return:

• A final salary pension
• 24 days annual leave allowance (plus bank holidays)
• Free rail travel across our networks.

Southeastern is one of Britain's busiest train operators, serving London, Kent, and parts of East Sussex. We are committed to creating an inclusive, supportive environment and are recognised as a WORK180 Employer for Women.