TM Safety & Project Manager - On Board Experience Director Deputy

Eurostar is looking for someone to join their dynamic, multicultural team and contribute to an exceptional passenger experience. The On Board Experience (OBE) department is recruiting a Train Manager Safety & Project Manager – Deputy to the On Board Experience Director.

This role will be instrumental in deploying the customer experience strategy, both at the station and on board, and will support the Train Management teams in their pursuit of excellence in traveler satisfaction, operational performance, and above all, safety.

The Role at a Glance

The Train Manager Safety & Project Manager - OBE Director Deputy will:

• Manage the OBE safety and Business Communication team (3 people).
• Lead the safety of the TM personnel.
• Lead projects for the OBE Directorate.
• Ensure the proper functioning of TM tools and lead their evolution.
• Lead the drafting of the Business Newsletter and manage the Service documentary platform.
• Act as a substitute for the OBE Director in their absence.

The position is based in Paris with frequent travel to Brussels and London. It is classified at SNCF Class 8.

Your Missions:

1. Manage the Safety & Business Communication Team

• Translate the Operations Directorate strategy into clear priorities.
• Support and motivate your team members (recruitment, performance reviews, bonuses, discipline, absenteeism).
• Address field issues through continuous improvement.

2. Lead the Safety of Train Management Teams

• Ensure the safety of clients, personnel, and subcontractors (SGS of EIL and THIF).
• Lead safety action and control plans, risk management, and lessons learned.
• Issue safety authorizations for Train Managers and oversee the maintenance of their skills.

3. Lead OBE Department Projects

• Manage projects from study to implementation: scoping, planning, governance.
• Monitor results and initiate corrective actions.

4. Be the OBE Tools and Applications Referent

• Represent OBE for Train Manager tools and ensure their proper functioning.
• Lead regular reviews with IT and gather field requirements.

5. Give Voice to the Business

• Lead the 'Spark On Board' newsletter and the 'Process +' documentary platform.
• Adapt communication formats for the field and monitor consultation indicators.

6. Substitute for the OBE Director

• Ensure service continuity and represent the OBE Directorate in their absence.
• Participate in the department's strategy and the company's strategic projects.
• Support the teams and maintain good social relations.

Requirements:

• A strong background in railway or air transport production, preferably in train service or support roles.
• Proven experience in team management, ideally in the railway sector or a high-security environment.
• Solid knowledge of Safety Management Systems (SMS) and railway regulations.
• Proficiency in project management, from scoping to results monitoring.
• Leadership, listening skills, and a hands-on approach.
• Excellent written and interpersonal communication skills, comfortable interacting with diverse stakeholders (teams, management, IT, social partners).
• Fluent French and English are mandatory.

Benefits:

• Free Eurostar tickets.
• Discounted tickets for friends and family.
• An inclusive cultural environment that values training and development.

Eurostar is an equal opportunity employer.