Service Planning & Delivery Manager
Arriva
Operations Ascot Drive Derby, UK FULL TIME
Overview
Join our team as a Customer Service Representative and be the first point of contact for our valued passengers. Your role will be crucial in ensuring a positive and efficient travel experience.
- Provide exceptional customer service to rail passengers.
- Assist with ticketing, travel information, and general inquiries.
- Handle customer complaints and feedback professionally.
- Maintain a visible and approachable presence at the station.
- Contribute to a safe and welcoming environment for all travelers.
About the role
We are seeking dedicated individuals to join our team as Customer Service Representatives. In this vital role, you will be the face of our railway service, providing essential support and information to our passengers. You will be responsible for ensuring that every traveler has a smooth and pleasant journey from start to finish.
Key Responsibilities:
- Serve as the primary point of contact for passengers, offering assistance with a wide range of needs.
- Provide accurate and timely information regarding train schedules, routes, fares, and station facilities.
- Assist passengers with ticket purchases, reservations, and potential booking issues.
- Address and resolve customer inquiries, concerns, and complaints in a courteous and efficient manner.
- Help maintain order and safety within the station environment.
- Communicate effectively with other station staff and relevant departments to ensure seamless operations.
If you are passionate about helping people and thrive in a dynamic environment, we encourage you to apply.
Key details
- Location
- Ascot Drive Derby, UK
- Posted
- 2 October 2026
- Type
- FULL TIME