Revenue Control Office - Radlett (3691)

We are seeking enthusiastic individuals passionate about delivering outstanding customer service to join our team as RCO/Gateline Assistants. You will often be the first point of contact for our customers, playing a vital role in making their day and ensuring a positive travel experience.

Key to your role is being visible, anticipating customer needs, and providing assistance to meet their expectations. As an RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment is of prime importance. You will provide a higher than expected level of information, foster a sense of safety, security, and wellbeing, and protect GTR's revenue. You will greet customers warmly in a polite and professional manner at all times.

Key Responsibilities:

• Revenue protection
• Customer service
• Security
• Information provision

This role operates in a dynamic environment where you will sometimes be working under pressure. It is crucial to promote maximum customer goodwill through high standards of courtesy and service, including providing proactive assistance.

We are looking for individuals who can work clearly and accurately under pressure and tight timescales, think logically, literally, and creatively. The ideal candidate will possess and demonstrate the following:

• Positive attitude
• Excellent communication skills
• High standards of honesty and integrity
• Ability to remain calm under pressure
• Flexibility and willingness to adapt to change
• Professional demeanor at all times

These roles support a 24-hour operation. Due to shift times, you must live in the local area and have independent transport to ensure you can arrive at the station for early shifts, as train services may not always be available.

All station-based roles may involve standing for long periods and working shifts, including weekends, nights, and bank holidays.

In return, you will be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You will enjoy great company and industry benefits, along with the support of a passionate team. Benefits include comprehensive and ongoing training, free travel on our network, a privilege rate Oyster card, up to 75% off travel on other TOCs, a final salary pension, and much more.