Retail Assistant - Long Eaton - Secondment
East Midlands Railway (EMR)
Overview
- Provide comprehensive customer service and care at Long Eaton station.
- Ensure compliance with health and safety regulations and maintain station presentation.
- Handle ticket sales, reservations, and customer travel arrangements.
- Manage cash, accounts, and secure revenue according to company procedures.
- Undertake station maintenance, cleaning, and safety checks as required.
- This is a full-time, secondment position until July 2027, requiring shift work and occasional Sundays.
About the role
East Midlands Railway (EMR) is looking for a full-time Retail Assistant to join their team at Long Eaton station. This role is offered on a secondment basis until 12th July 2027.
About the Role
The Retail Assistant is responsible for delivering excellent customer service and care, maximizing revenue, and maintaining a clean, safe, and presentable retail environment. You will be the face of EMR at the station, ensuring customers receive accurate information and assistance.
Key Responsibilities:
- Provide comprehensive customer service and care.
- Maximize revenue income through ticket sales and other services.
- Maintain a clean, safe, and presentable retail environment.
- Ensure compliance with health and safety regulations at all times.
- Provide high-quality ticket retailing and customer care.
- Make reservations and assist customers with travel arrangements.
- Communicate information effectively within the station team and to other locations.
- Comply with station accountancy, cash regulations, and security procedures.
- Ensure prompt remittance of cash according to EMR procedures.
- Conduct station cleaning duties to ensure a welcoming environment.
- Announce train arrivals and departures as required.
- Display and update station posters.
- Assist disabled passengers.
- Carry out fire and security checks and maintain vigilance.
- Undertake Evacuation Warden duties as required.
- Ensure the station environment is safe in all weather conditions, including winter precautions.
Working Hours:
This role requires working shifts between 04:40 and 23:30. Some Sundays will be rostered as paid overtime.
What We Offer:
- Defined benefit Pension scheme.
- Free standard leisure travel on the EMR network and other specified train operating companies.
- Friends and Family discounted tickets on the EMR network.
- 75% discount on national leisure travel (including partner and dependants).
- Up to 32 days annual leave per year.
About EMR:
EMR is committed to being 'One Team' and is passionate about keeping people safe, delighting customers, and doing the right thing. They are proud to be accredited as a Top Employer and Gold accredited for Inclusive Employers Standards.
Note: This is a secondment position. While on secondment, you will keep your existing terms but will be moved to the CT salary upon completion.