Regional Operations Manager- Train Presentation

We are seeking an ambitious and hands-on Regional Operations Manager for Train Presentation to lead teams across our East Region, based in Leeds.

This is a fantastic opportunity for someone with existing management experience who wants to take on a broader role, leading teams across multiple locations within a dynamic operational environment. You don't need a rail background or specific cleaning expertise; your ability to lead people, think operationally, and bring the right attitude are key.

What you'll be doing

You will take responsibility for leading Train Presentation teams across several locations in our East Region, ensuring people, performance, and operational priorities align to deliver an excellent service. This is a hands-on operational leadership role where you will engage with teams on the ground, understand challenges, and collaboratively find solutions.

Your responsibilities will include:

• Leading and supporting operational teams across multiple locations, fostering a positive and high-performing culture.
• Actively participating in the operation to identify areas for improvement.
• Supporting and developing team leaders to enhance their confidence and performance.
• Effectively planning people and resources to meet operational demands.
• Utilising performance data to drive improvements and solve problems.
• Collaborating with Engineering, Operations, and other departments to achieve shared goals.
• Building strong working relationships with colleagues, stakeholders, and trade union representatives.
• Managing budgets and resources responsibly, seeking efficiency gains.
• Promoting a strong safety culture and ensuring colleagues have necessary support.
• Leading change initiatives and encouraging new, more effective ways of working.

Your days will be varied, involving performance reviews, site visits, and improvement projects. You will have the opportunity to make decisions, take ownership, and see the impact of your work.

About you

We are interested in your potential, attitude, and leadership approach, rather than specific industry experience. You should be comfortable engaging with operations, motivated to get the best out of people, and possess a practical, solutions-focused mindset.

Ideally, you will bring:

• Experience managing or supervising people in a busy operational setting.
• Confidence in building relationships and motivating teams.
• Strong organisational skills and the ability to manage competing priorities.
• A willingness to learn, take ownership, and drive improvements.
• Good communication skills and the ability to engage with colleagues at all levels.
• An understanding of safety standards and their importance.
• A full UK driving licence, as travel between locations is required.

While experience across multiple sites is advantageous, it is not essential if you demonstrate strong leadership skills and potential. We are looking for someone with drive, curiosity, and a positive approach.

Why join Northern?

This role offers a chance to develop your operational leadership career within one of the North's largest train operators. You will gain exposure to a complex operational environment, work with experienced leaders, and influence service delivery. We provide support for building your knowledge of the railway and developing necessary skills.

What's in it for you?

• Free travel for you, your partner, and dependants on Northern services, with discounts on other networks.
• A generous pension scheme with employer contributions.
• Enhanced family benefits, including maternity and paternity leave.
• Cycle to Work Scheme.
• Exclusive discounts through Northern Perks.
• 24/7 support via an Employee Assistance Programme.
• Tailored training and career development opportunities.
• Recognition through awards for outstanding contributions.

At Northern, we connect communities and drive sustainable growth. Join us at a pivotal moment in rail history and play your part in our future.

We are committed to creating a diverse and inclusive team where everyone feels they belong. We offer reasonable adjustments for candidates with disabilities and are a Level 2 Disability Confident employer. All successful offers are subject to a DBS check and medical assessment.