Records Assistant

About Network Rail

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

About the Role

Imagine an exciting environment where Digital, Data, and Technology (DDaT) are the driving force behind every operation, decision, and solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes reshaping the railway, we are at the forefront of it all. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is the catalyst for progress in an ever-demanding industry where change is a constant.

What You'll Do

• Manage the movement of records and data, tracking documentation to and from the Records Centre to ensure accuracy and accountability.
• Maintain and update records systems, ensuring data within electronic records management systems is accurate, complete and up to date.
• Produce reports on record status, providing clear insights into availability, location and tracking of documentation.
• Investigate and resolve missing or unavailable records, liaising with stakeholders and reporting on outcomes.
• Provide access to records and information, including prints, source documents and CAD files, ensuring timely and secure delivery.
• Maintain reference libraries and archives, supporting easy retrieval and consistent organisation of records.
• Carry out general administrative duties, supporting the smooth day-to-day running of the Records Centre.
• Support records configuration and control, including drawing numbers, version control and document formats.
• Offer guidance on records processes and standards, helping colleagues comply with company and industry requirements.
• Identify and suggest process improvements, contributing to more efficient and effective records management practices.

Who We're Looking For

• Essential: Team player, good written and verbal communication skills, attention to detail, ability to work to agreed deadlines and SLAs.
• Nice to have: Educated to "A" Levels or relevant experience, basic understanding of engineering technology, customer service experience, experience of using electronic document management systems, CAD experience, records management experience.

Vacancy Details

• Vacancy Type: Permanent
• Location: National Records Group, National Record Centre, Audax Road, York, YO30 4US. (Office-based during training period).
• Hours: 35 hours per week. Part-time or flexible working can be considered.