Performance Improvement Systems Manager

About East Midlands Railway (EMR)

At East Midlands Railway (EMR), we are proud to be 'One Team'. Our passion lies in keeping people safe, delighting our customers, doing the right thing, and delivering easier journeys every day. With over 2,300 employees, our people are the driving force behind our success. We are committed to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work and have been ten times accredited as a Top Employer.

We actively embrace diversity and are taking positive steps to promote an inclusive culture, encouraging applications from groups that are currently under-represented, such as females and ethnic minority groups, to better reflect our communities.

The Opportunity: Performance Improvement Systems Manager (PISM)

This is an exciting opportunity to join #TeamEMR as a Performance Improvement Systems Manager (PISM). The primary purpose of this role is to lead the deployment of the industry Performance Improvement Management System (PIMS) within both EMR and Network Rail East Midlands Route. This will ensure the strategic direction of performance management within the East Midlands Partnership aligns with and contributes to the deployment of the industry Performance Restoration Framework (pRF) across a complex and congested network.

EMR operates a joint performance team with Network Rail East Midlands Route, offering a unique chance to collaborate closely with industry partners and develop a wide range of skills and experience. Improving service punctuality is a clear priority for both customers and stakeholders, making this an exciting time to be involved in performance management.

Key Responsibilities

• Review, update, consult, and publish our Joint Performance Strategy and Joint Performance Policy in line with PIMS best practice guidance.
• Develop and maintain the project plan for the deployment of the RM3P Risk Maturity Model within the partnership, including bespoke tools, training, development activities, and a programme of assessments.
• Develop and maintain a project plan to align the East Midlands Partnership with industry pRF priorities, while also considering local priorities.
• Serve as the key point of contact with industry performance leadership teams, including the Network Performance Board and PIMS practitioner group, to foster collaboration and best practice sharing for performance management improvements.
• Conduct regular consultations with and provide updates to senior leadership teams within the East Midlands Partnership, ensuring our strategy delivers sustainable improvements in performance management.
• Lead the development of a performance communications strategy, aligned with PIMS principles, to enhance engagement with performance at all levels of the East Midlands Partnership.

What You Will Bring

• High level of accuracy and attention to detail.
• Ability to work to strict deadlines and complete tasks effectively.
• Capacity to quickly learn and adapt to specialist railway IT applications.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• A degree-level qualification or equivalent experience.
• Experience in project management and/or implementing continuous improvement techniques (qualification in project management is desirable).
• Significant experience in railway operations, including operational performance improvement systems and delivering improvement actions.
• Ability to professionally represent EMR and/or Network Rail at various industry leadership forums.
• Effective negotiation skills with diverse internal and external stakeholders.

What We Offer

This position is based at our control centre (EMCC) in Derby, with a flexible hybrid working model that allows for both independent home working and in-person collaboration.

In addition to a competitive salary, we offer:

• Excellent Railway Pension scheme.
• Free travel on East Midlands Railway and Train Operating Companies under Transport UK.
• 1st Class Duty Travel on the EMR Network.
• Friends and Family discounted tickets on the EMR Network.
• Up to 34 days of paid leave.
• 75% discount on National Travel (including for partners and dependants).
• Various training opportunities.
• And many more benefits!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. Please remove all personal information, including your name, from your CV as we operate a blind screening process.