Future Roles: Ticket Office Clerk - 2766

Greater Anglia is looking for individuals to join their talent bank for future Ticket Office Clerk roles at Liverpool Street Station. Successful applicants will be placed in the talent bank for up to six months, with potential job offers if suitable opportunities arise.

These positions may be available as static or relief roles, and can be either full-time or part-time. Static roles offer consistent shift patterns, while relief roles provide flexibility with weekly rosters issued one week in advance.

About the Role:

This role involves supporting customers by assisting them with ticket machines, guiding them on new ticketing technology like smart cards and the mobile app. You will operate in a fast-paced environment within the UK's busiest station, dealing with high footfall and a busy atmosphere.

• Greeting customers, selling tickets, and addressing inquiries with a customer service-oriented approach.
• Supporting customers using ticket machines and providing guidance on new ticketing technologies.
• Ensuring adherence to safety, security, and cash regulations.
• Utilising company systems such as Fujitsu Star and Ticket Vending Machines (TVMs).
• Conducting security checks as part of the station security plan.

What We're Looking For:

• A friendly, approachable demeanor with effective communication skills.
• Ability to remain calm under pressure and think on your feet.
• A "can-do" attitude and enjoy working as part of a team.
• Pride in providing excellent customer service and ensuring customer safety.
• Team spirit and a willingness to contribute positively to the work environment.
• Familiarity with using new technology, such as smartphones.
• Knowledge of ticket types would be beneficial.

Key Requirements:

• Working an average of 35 hours per week, with shift-based work including early starts (from 06:15), late finishes (up to 22:30), night shifts, weekends, and bank holidays.
• Ability to arrange own transport for timely arrival.
• Must be over 18 years of age.
• Employment is subject to Right to Work, DBS checks, and a medical assessment where applicable.

What's In It For You:

• Travel Discounts: Free travel on Greater Anglia, 75% off with other train operators, and discounts for eligible family members.
• International Travel Discounts: Available after 12 months.
• Exclusive Discounts: Access to the GA Hapi App for various deals.
• Vouchers for Loved Ones: 12 annual discount vouchers.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy.
• Pension Perks: Defined Contribution pension, with an option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave.
• Save While You Spend: Cycle to work and tech purchase schemes after probation.

Full training and uniform are provided upon joining.

The closing date for applications is Friday 25th September 2026, though vacancies may close earlier due to high candidate influx.