Future Roles: Platform Host (Train Dispatcher) - 2802

Greater Anglia is currently planning for future Platform Host (Train Dispatcher) roles and is inviting applications to build a Talent Bank for up to six months. Successful applicants may be offered a role if a suitable opportunity arises during this period.

Positions can be either Static with consistent shift patterns or Relief roles with weekly rosters. Roles may be available on a full-time or part-time basis.

Key Responsibilities:

• Ensure a safe station environment and deliver effective customer service.
• Assist passengers, including those with mobility or visual impairments, and help with luggage and wheelchairs.
• Collaborate with train crew for smooth service operations and communicate effectively with other departments.
• Deploy station ramps and assist passengers during boarding and alighting.
• Comply with safety regulations, reporting faults and hazards.
• Provide support to customers during service disruptions.

Training and Requirements:

• A compulsory 5-day Dispatch training course at the Stratford Academy is required, followed by a final assessment.
• Full training and uniform will be provided.
• The role involves working an average of 35 hours per week, with shift-based work including early starts (from 0600), late finishes (up to 2315), weekends, bank holidays, and night shifts.
• Candidates must be over 18 years of age and able to arrange their own transport for all shifts.
• Preparedness to work in all weather conditions and undertake regular movement around stations.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment.

What We're Looking For:

• A friendly and approachable demeanor with excellent verbal and written communication skills.
• Ability to remain calm under pressure and think on your feet.
• A "can-do" attitude and enjoy working collaboratively as part of a team.
• A passion for providing excellent customer service and ensuring passenger safety.
• A problem-solving approach with integrity.

What's In It For You:

• Travel Discounts: Free travel on Greater Anglia, 75% off with other train operators, and discounts for eligible family members.
• International Travel: Discounted international travel for you and your family after 12 months.
• Exclusive Discounts: Access the GA Hapi App for various deals.
• Vouchers: 12 annual discount vouchers for friends and family.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy.
• Pension: Defined Contribution pension, with an option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave.
• Save While You Spend: Cycle to work and tech purchase schemes after probation.

Greater Anglia is committed to fostering an inclusive and respectful environment where everyone is valued. We encourage teamwork and community spirit, aiming for continuous improvement and a sustainable future in rail.

The closing date for applications is Friday 18th September 2026, but vacancies may close earlier due to high application volumes.