Future Roles: Platform Host (Train Dispatcher) - 2723

About the Role

Greater Anglia is currently forward planning for future opportunities as a Platform Host (Train Dispatcher) based at Norwich Station. Successful applicants will be placed in a Talent Bank for up to six months, with potential offers made should suitable roles become available during that period.

This role is essential for ensuring a safe environment, delivering effective customer service, and enhancing the customer travel experience on our modern, environmentally friendly trains.

What You'll Do

• Maintain and provide top-notch customer service in a fast-paced environment.
• Support mobility/visually impaired customers, including assisting them when boarding or alighting from trains.
• Deploy station ramps, provide luggage assistance, and support passengers with station wheelchairs.
• Collaborate with Drivers and Conductors for smooth communication and service delivery.
• Comply with safety regulations, report faults and hazards, and ensure the safe and punctual dispatch of trains.
• Collaborate with other business areas for operational efficiency and support customers during disruptions.

What We're Looking For

• A friendly, approachable demeanor with excellent verbal and written communication skills.
• Ability to remain calm under pressure and think on your feet.
• A "can-do" attitude and enjoyment of working as part of a team.
• Passion for providing excellent customer service and ensuring customer safety.
• Team spirit and a desire to contribute to a positive work environment.
• Problem-solving skills and integrity in handling various situations.

Important Information

• This role involves working an average of 35 hours per week on a shift basis, including early starts (from 04:50), late finishes (until 01:40), weekends, and bank holidays.
• You must be able to arrange your own transport to ensure timely arrival for shifts.
• Applicants must be over 18 years of age.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment.
• A compulsory 5-day Dispatch training course at the Stratford Academy, followed by a final assessment, is required.

What's In It For You?

• Travel Discounts: Free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
• International Adventures: Discounted international travel for you and your family after 12 months.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and entertainment.
• Vouchers for Loved Ones: 12 annual discount vouchers for family and friends.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes after probation.

Work Arrangements

Positions may be available as Static (consistent shift pattern) or Relief (weekly rosters issued one week prior) roles, on either a full-time or part-time basis.

Application Closing Date

The closing date for applications is Friday 25th September 2026. Please note that vacancies may close earlier due to high candidate application numbers.