Future Roles : Platform Host (Train Dispatcher) - 2715

About the Role

Greater Anglia is currently planning for future opportunities and is building a Talent Bank for Platform Host (Train Dispatcher) roles based at Liverpool Street Station. If successful, you will be placed in our Talent Bank for up to six months, with potential for a role offer should a suitable opportunity arise during that period.

This role is pivotal in ensuring a safe environment while delivering exceptional customer service and enhancing the passenger experience at a busy station. Operating in a fast-paced environment with high footfall, you will contribute to the smooth running of services.

Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, while Relief roles provide flexibility with weekly rosters.

Key Responsibilities

• Maintain and provide excellent customer service in a fast-paced environment.
• Assist passengers, including those with mobility or visual impairments, with boarding and alighting trains.
• Deploy station ramps, provide luggage assistance, and support passengers using station wheelchairs.
• Collaborate with Drivers and Conductors for smooth communication and service delivery.
• Ensure compliance with safety regulations, reporting faults and hazards.
• Support customers during operational disruptions and collaborate with other business areas when required.

Requirements

Please note that applications will only be considered if the following criteria are met:

• Willingness to work an average of 35 hours per week, including early starts (from 05:45), late finishes (up to 23:35), weekends, bank holidays, and night shifts.
• Ability to arrange independent transport for timely arrival for all shifts.
• Must be over 18 years of age.
• Commitment to completing a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Employment is contingent upon satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment.

What We're Looking For

• A friendly and approachable demeanor with strong verbal and written communication skills.
• Ability to remain calm under pressure, think critically, and manage various situations effectively.
• A proactive and positive "can-do" attitude, with a preference for working collaboratively within a team.
• Passion for providing excellent customer service and ensuring passenger safety.
• A strong sense of team spirit and the ability to contribute positively to a diverse work environment.
• Problem-solving skills and the ability to maintain integrity in all situations.

What's In It For You

• Travel Discounts: Enjoy free travel on Greater Anglia, 75% off with other train operators, and discounts for eligible family members.
• International Travel: Discounted international travel after 12 months.
• Exclusive Discounts: Access the GA Hapi App for various deals.
• Vouchers: Receive 12 annual discount vouchers for family and friends.
• Wellbeing Support: Comprehensive 24/7 employee assistance program, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension: Defined Contribution pension with an option to upgrade to a Final Salary pension after two years.
• Family-Friendly Policies: Generous maternity, paternity, adoption, and shared parental leave policies.
• Save While You Spend: Access to Cycle to Work and tech purchase schemes after probation.

Application Information

The closing date for applications is Friday 18th September 2026. Please note that vacancies may close earlier due to a high volume of applications.

Our Commitment

At Greater Anglia, we are proud of our work and are investing in the future of rail in the UK. Join our team and contribute to our journey.

• Inclusivity & Respect: Thrive in a supportive environment where diversity is valued.
• Community & Teamwork: Work collaboratively to deliver excellent customer service in a friendly atmosphere.
• Pride & Progress: Contribute to meaningful change and continuous improvement.