Future Roles: Customer Service Hybrid (Area Relief) - 2722

Customer Service Hybrid (Area Relief) - Talent Bank

Greater Anglia is currently planning for future Customer Service Hybrid (Area Relief) roles based at Norwich Station. If successful, you will be added to our Talent Bank for up to six months. During this period, you may be offered a suitable role should one become available.

Positions can be either full-time or part-time. Relief roles offer flexibility, with rosters issued weekly, one week in advance.

Role Details

• You will work an average of 35 hours per week over 4 days. This is a shift-based role and involves early starts (from 04:15), late finishes (until 01:40), weekends, and bank holiday working.
• This is a relief role offering flexibility, with weekly rosters issued the Wednesday prior to the shift.
• You will be covering the following stations: Norwich, Diss, Great Yarmouth, Lowestoft, and Thetford.
• You must be able to arrange your own transport to ensure you can arrive punctually for early and late shifts.
• The role includes a mandatory 5-day Dispatch training course followed by a final assessment.
• Employment is conditional upon satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment.
• Applicants must be 18 years of age or older.
• Pay Progression is structured as follows:
• 0-6 months: £25,435 per annum
• 6-12 months: £26,471 per annum
• 12-24 months: £29,429 per annum
• 24+ months: £33,664 per annum

About the Role

Kickstart your career with Greater Anglia! We are a key player in the railway network and are looking for enthusiastic individuals to join our team. As the friendly face of our organisation, you will play a vital role in ensuring a positive travel experience for our passengers.

Key Responsibilities:

• Provide exceptional customer service, including meeting and greeting, selling tickets, and answering inquiries with a friendly and approachable manner.
• Assist customers with ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
• Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting passengers with mobility impairments.
• Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
• Comply with safety regulations, reporting faults and hazards, as you will be responsible for the safe and punctual dispatch of trains.
• Safely operate customer access ramps and assist passengers with their luggage.
• Provide support to visually impaired customers.
• Ensure compliance with safety regulations, maintaining a clean and tidy station, and occasionally working alone.

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor and excellent communication skills.
• Are calm under pressure, can think on their feet, and are capable of handling various situations.
• Possess a positive, “can-do” attitude and enjoy working as part of a team.
• Take pride in providing excellent customer service and are passionate about ensuring customer safety.
• Demonstrate team spirit and contribute to a positive work environment.
• Are comfortable using technology such as smartphones to assist customers.

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
• International Adventures: Discounted international travel for you and your family after 12 months.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Receive 12 annual discount vouchers for family and friends.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes available after probation.

The closing date for applications is Friday 25th September 2026. Please note that vacancies may close earlier due to a high influx of applications.

At Greater Anglia, we are proud of our work and are investing in the future of rail in the UK. Joining our team offers every opportunity to contribute to our journey.

Join Us and Experience:

• Inclusivity & Respect: Thrive in a supportive environment where every idea and person is valued.
• Community & Teamwork: Work collaboratively in a friendly, can-do atmosphere to deliver the best for our customers.
• Pride & Progress: Contribute to meaningful change and a sustainable future where continuous improvement is the norm.

Ready to Bring Your GA Game?