Field Systems Technician

About ScotRail

ScotRail is a vital part of Scotland, employing over 5,000 people and serving communities across the nation. We believe a modern, diverse, and skilled workforce is key to our success and are committed to reflecting the communities we serve. We are dedicated to being a diverse and inclusive employer and are working towards a carbon-free railway by 2035.

Field Systems Technician Role

As a Field Systems Technician, you will play a crucial role in supporting the maintenance of ScotRail’s Customer Information, Security, and Retail Systems. Your responsibilities will include performing planned maintenance and responding to faults to ensure these essential systems operate effectively.

Working collaboratively with Field Systems Engineers and Senior Field Systems Engineers, you will support maintenance and faulting activities across the network. This includes contributing to site surveys and safety audits, as well as assisting in the production of necessary documentation for maintenance, faulting, and project activities.

You will also contribute to quality improvement initiatives, preventative maintenance programmes, and the generation of maintenance and faulting reports. Your work will help ensure that ScotRail’s customer-facing systems are maintained safely and to the highest standards.

What We're Looking For

We are seeking individuals with the following skills and experience:

• Experience with railway Customer Information, Security, and Retail Systems, including knowledge of these systems and associated networking technologies.
• Railway engineering and terminal operations experience, including Personal Track Safety disciplines.
• Experience in producing Method Statements, Risk Assessments, and Work Package Plans for safe work delivery.
• Effective communication and organizational skills, with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office applications.
• A UK Driving Licence.

While training will be provided for ScotRail's specific systems (CAM, Javelin, Vix, and FareGo Remote Management Systems), prior experience is beneficial.

Working Arrangements

This is a 35-hour working week role, operating Monday to Friday. Regular travel to various work locations across the ScotRail network will be required.

Please note that due to high interest, these vacancies may close before the advertised date.

What We Offer

ScotRail provides a comprehensive rewards package, including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave (maternity, paternity, adoption).
• Life Insurance cover (4 x annual salary upon joining the pension scheme).
• Contributory lifestyle benefits, including retailer discounts, cycle to work scheme, discounted gym memberships, and healthcare cashback plan.

Equal Opportunities

ScotRail is proud to be an accredited Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity of our people. We aim to attract, inspire, retain, and develop the best talent. We particularly welcome applications from women, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.