Field Systems Technician

About ScotRail

ScotRail is a vital employer in Scotland, with over 5,000 employees serving communities across the nation. We are committed to fostering a modern, diverse, and inclusive workforce that reflects the communities we serve. Our sustainability targets include achieving a carbon-free railway by 2035.

Field Systems Technician Role

As a Field Systems Technician, you will play a crucial role in the maintenance of ScotRail’s Customer Information, Security, and Retail Systems. Your responsibilities will include performing planned maintenance and responding effectively to system faults to ensure these essential services operate smoothly.

You will collaborate closely with Field Systems Engineers and Senior Field Systems Engineers, assisting with maintenance and faulting activities throughout the network. This will involve contributing to site surveys, safety audits, and preparing necessary documentation for maintenance, faulting, and project work.

Additionally, you will support quality improvement initiatives, preventative maintenance programs, and the creation of maintenance and faulting reports. Your work will be integral to ensuring ScotRail’s customer-facing systems are maintained safely and to the highest standards.

What We're Looking For

We are seeking candidates with the following skills and experience:

• Experience with railway Customer Information, Security, and Retail Systems, including knowledge of associated networking technologies.
• Railway engineering and terminal operations experience, with familiarity in Personal Track Safety disciplines.
• Proficiency in producing Method Statements, Risk Assessments, and Work Package Plans for safe work delivery.
• Strong communication and organizational abilities, with the capacity to manage multiple tasks and priorities effectively.
• Competence in using Microsoft Office applications.
• A valid UK Driving Licence.

While training will be provided for specific systems like ScotRail's CAM system and Javelin, Vix, and FareGo Remote Management Systems, prior experience is beneficial.

Working Arrangements

This is a 35-hour working week role, operating from Monday to Friday. Regular travel to various work locations across the ScotRail network is required.

What We Offer

ScotRail provides a comprehensive rewards package:

• Contributory Final Salary Pension scheme.
• Complimentary and discounted rail travel for you and your family.
• Generous holiday entitlement.
• Enhanced company sick pay and family leave (maternity, paternity, adoption).
• Life Insurance cover (4 x annual salary upon joining the pension scheme).
• A range of contributory lifestyle benefits, including retail discounts, a cycle to work scheme, discounted gym memberships, and a healthcare cashback plan.

Equal Opportunities

ScotRail is proud to be an accredited Top Employer and a Disability Confident Employer. We value diversity and inclusion, celebrating and respecting the unique contributions of our employees. We aim to attract, retain, and develop the best talent and encourage applications from women, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.