Customer Service Host

About the Role

We are actively recruiting for Customer Service Hosts to join our team at Bletchley Train Station. This is an exciting opportunity for individuals dedicated to delivering excellent customer service and fostering a safe, welcoming atmosphere for passengers.

As a Customer Service Host, you will be integral to assisting customers throughout their travel, ensuring the station operates safely and efficiently, and providing essential customer care.

What You'll Be Doing

• Delivering a high standard of customer service on station platforms and across the station environment.
• Assisting passengers with their needs, including the safe and timely deployment of boarding ramps.
• Prioritizing passenger safety, which includes managing overcrowding and supporting the safe departure of trains.
• Making necessary announcements regarding train movements and service updates.
• Responding calmly and professionally during service disruptions, offering guidance and information to passengers.
• Ensuring the station remains a safe, secure, and customer-centric space at all times.

What We're Looking For:

• A genuine passion for providing outstanding customer service.
• Confidence in communicating effectively with a diverse range of individuals.
• The ability to remain composed and professional in challenging or disruptive situations.
• A proactive approach and the capacity to work independently when necessary.
• A strong commitment to safety and the welfare of customers.
• Reliability, flexibility, and the ability to work various shifts, including weekends and bank holidays.

Why Join Us?

This role presents a chance to make a significant positive impact on our customers' travel experiences daily. You will become part of a dedicated team that takes pride in delivering a safe, friendly, and professional service within a dynamic railway environment.

If you are customer-focused, proactive, and enjoy assisting people, we encourage you to apply.

Please note that successful candidates will be required to commit to a minimum 14-month period in the role after achieving competence, to allow for thorough knowledge and expertise development.