Customer Service Host (SYS 2659)

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

In this role, you will provide outstanding customer service, ensuring that passengers have a seamless and safe travel experience. Full training provided and uniform provided.

Your Responsibilities:

• Provide excellent Customer Service interactions across all areas of the station.
• Provide passenger assistance to customers, meeting and greeting and dealing with onward travel arrangements to ensure they have the support required to meet their individual needs.
• Provide the highest possible standard of advice to our customers including onward travel, route planning and timetable information.
• Conduct security searches in line with compliance procedures.
• Participate in the safe movement of people at the station and promote a safe overall environment by complying with relevant security procedures.
• Conduct train side assistance to support the safe running of our services.
• Replenish/promote all relevant marketing materials and other useful information.
• Work to meet the requirements of passengers, including during times of disruption when there are limited/no train services.

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanour with the ability to communicate effectively.
• Are calm under pressure, able to think on their feet, and able to handle various situations.
• Possess a “can-do” attitude and enjoy working as part of a team.
• Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have the physical abilities to operate ramps for our customers.
• Knowledge of ticket types would be beneficial.

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

Important Criteria:

• 35 hours per week (shift-based including earlies, lates, weekends and bank holidays) Earliest start time 0600, latest finish time 2300.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• You will need to be aged 18 or above for this role.
• Candidates will be subject to a Right to Work check & DBS check for this position.

At Greater Anglia, we are proud of the work that we do. We’re investing to help shape the future of rail in the UK, and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, where continuous improvement is the norm.

Ready to Bring Your G A Game?