Commercial Property Operations Manager (3714)

Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.

We are looking for an organised, commercially minded and relationship-focused individual to help drive the operational performance of our retail property portfolio. This is an exciting opportunity for someone who enjoys working across multiple stakeholders, managing property operations, and ensuring high standards of compliance and customer experience across a diverse estate.

As Commercial Property Operations Manager, you'll be responsible for coordinating the day-to-day management of GTR's commercial property portfolio, acting as the key link between tenants, station teams, facilities management and commercial colleagues. You'll oversee compliance processes, tenant relationships, lease administration, operational reporting, maintenance tracking and governance activities, ensuring our retail estate remains safe, compliant and commercially effective. While this is a hybrid role, successful candidates should expect to spend a minimum of three days per week on-site across our station portfolio, working directly with tenants and operational teams.

What We Can Offer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

Recruitment Process and Timelines

We aim to provide a fair, transparent and engaging recruitment experience. This is what you can expect from our process:

• Application window: Submit your application before the advertised closing date
• Screening and shortlisting: Applications are reviewed following the closing date. This stage may include online assessments or testing, depending on the role
• Assessment: Depending on the role, you may undertake an assessment (or sent of assessments)
• Interview process: A two-stage interview process using competency-based questions to assess your skills, experience and alignment with our values
• Offer: Once successful, you will be given a verbal conditional offer which is based on a clear DBS check and medical. We will also ask you to provide your Right to Work document(s) at this stage
• Contract: Your contract and formal offer letter will be issued once a start date has been agreed
• Induction: Your first week of employment will be at our East Croydon location where you'll undertake your induction and receive your IT equipment before you meet your team and get stuck into your new role.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.

How to Apply

Please complete the application form and submit your CV. We look forward to hearing from you and exploring whether GTR could be your next career step. Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.