Commercial Growth Manager

We are seeking an experienced Commercial Growth Manager for a 9-month fixed-term contract to lead our commercial growth team. Your primary focus will be to drive sustainable revenue growth and implement transformational changes to rail ticketing to enhance customer confidence.

This senior commercial role is crucial to achieving Northern's ambition of increasing rail journeys by 30 million by 2030. You will oversee Product & Pricing, Revenue Management, and Sales activities, placing customer insight and demand at the core of commercial decisions and influencing change across the UK Rail industry.

What you’ll be doing

You will take full ownership of Northern’s Commercial Growth Plan, integrating strategies for Revenue Management, Product & Pricing, and Ancillary Revenue.

Collaborating with colleagues across Northern and the wider rail industry, you will:

• Support the development and execution of a commercial growth strategy that boosts revenue, journeys, and yield through optimized product and pricing decisions.
• Prioritize customers and data in commercial decision-making, using insights, demand data, and analytical evidence to shape strategies.
• Lead technical experts in Product & Pricing, Revenue Management, and Sales, fostering a high-performing culture and developing talent within these teams.
• Direct Northern’s commercial response to GBR fares reform, advocating for our interests in industry discussions and ensuring smooth implementation across the business.
• Cultivate robust relationships within the rail industry, including GBR, the Rail Delivery Group, and other train operators, to share best practices and introduce innovative ideas to Northern.
• Represent Northern at senior industry forums and commercial working groups, influencing decisions and championing the interests of both customers and the business.

What you’ll bring

We are looking for a commercially astute leader with strong commercial acumen, excellent relationship-building capabilities, and the ability to influence stakeholders and translate complex information into clear decisions.

You will need:

• Substantial experience leading a commercial function, preferably within the rail, aviation, hotels, car hire, or another demand-led industry.
• Strong commercial acumen, with a proven history of taking new growth ideas from conception to successful delivery.
• Advanced numerical and analytical skills, with the capacity to translate data and insights into actionable commercial decisions.
• Exceptional influencing and collaboration skills, with the confidence to engage with senior stakeholders both internally and externally.
• Experience in leading, developing, and mentoring teams.
• Meticulous attention to detail and the ability to manage competing priorities within a fast-paced environment.
• Excellent communication and presentation skills, including the ability to simplify complex commercial or technical subjects.
• A proactive drive to challenge the status quo and implement insight-led improvements for customers.
• A degree-level qualification.

What’s in it for you?

At Northern, we offer comprehensive support for our employees, including:

• Free Travel: Unlimited free travel on Northern services for you, your partner, and dependents, plus discounts on other UK and European networks.
• Generous Pension Scheme: Employer contributions match 1.5 times your own.
• Enhanced Family Benefits: 9 months full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on bicycle purchases.
• Electric Car Scheme: Lease a new electric or plugin hybrid vehicle.
• Exclusive Discounts: Access to 'Northern Perks' for shopping and wellbeing.
• Employee Assistance Programme: 24/7 confidential support for personal and lifestyle matters.
• Training and Career Development: Tailored training, recognized qualifications, and enhanced career pathways.
• Recognition: Appreciation through initiatives like the Northern Lights and Northern Sparks Awards.

Why Northern?

Northern is more than a train operator; we are integral to the North, connecting communities, fostering opportunities, and promoting sustainable growth. Operating 2,650 trains daily, our mission is to improve rail travel, elevate the customer experience, and protect the environment.

Join us at a pivotal moment in railway history as Great British Rail takes shape. Be part of our ongoing journey to transform travel.

A place for everyone

We are committed to building a diverse and inclusive team where everyone feels a sense of belonging. If you require reasonable adjustments during the application process, our talent team can assist. As a Level 2 Disability Confident employer, we guarantee an interview to candidates who meet the minimum criteria.

We use automated screening to ensure fairness and remove unconscious bias. All successful offers are contingent upon a DBS check and a medical assessment.

Regardless of your background or how you refer to a bread roll, there's a place for you here in the railway.

Northern reserves the right to close this advertisement early due to high application volumes.