CCTV Operator (3631)

GTR are recruiting a CCTV Operator based out of our Rail Operating Centre, Three Bridges. This is a great opportunity for an individual with a proven track record to work for one of the country's busiest and award-winning rail companies.

Purpose of role:

To use CCTV to co-ordinate a response to any incidents that may arise on the GTR network. Use available tools to expedite the response time to and improve the efficiency of dealing with incidents on the network. Provide support and reassurance to staff and customers and reduce the perception of crime. Comply with all relevant legislation to protect the business interests of GTR and the rights of individuals. Report any CCTV faults in a timely manner.

Key Accountabilities:

• To attend duty on time and in a fit state to carry out duties.
• Co-ordinate response to incidents detected on the network or reported via staff/zero harm.
• Utilise airwave radio for effective communication with security forces.
• Liaise with emergency services and provide regular updates to stakeholders.
• Maintain clear and accurate records.
• Undertake daily checks to test the functionality of all CCTV cameras recording all faults and initiating rectification with our maintainer to meet the franchise targets.
• To operate all equipment and cameras in compliance with the CCTV code of practice.
• Produce and maintain detailed records or evidential material required in a clear, legible, accurate format. This includes management records, evidence records, and witness statements to a standard acceptable as evidence in court.
• Maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written verbal or by any other means.
• Ensure all equipment is functioning correctly, carry out equipment checks as required, and to inform immediately all required personnel of all faults found.
• Deal with all stakeholder enquiries in a professional and courteous manner.
• Assist all CCTV teams in all aspects of their role.

Knowledge:

• Knowledge of the purpose of CCTV systems.

Skills:

• Ability to deal tactfully and effectively with a wide range of people.
• Good written and oral communication skills.
• Good analytical skills.
• Ability to monitor, maintain and improve present systems and practices.

Experience:

• Previous experience in a similar environment, preferably with CCTV.

What we can offer you:

• Final salary pension.
• 25 days holiday plus bank holidays.
• Healthcare.
• Free travel on GTR and sister groups for you and your family.
• 75% off travel on other train operating companies for you, and leisure for your family.
• Discounted Oyster Card.
• GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies.
• StarHub – our great benefits package which, for example, includes discounts with many retailers.