Associate Product Manager - FTC 12 Months

Make a difference to our customers by improving the digital products and services they use every day. As an Associate Product Manager within the Customer Experience Product team, you will transform customer insight, data, and feedback into practical enhancements, ensuring simple, useful, and reliable digital experiences.

What you'll be doing

• Supporting the development and delivery of our customer product roadmap.
• Turning customer needs, research, and data into clear product requirements and user stories.
• Managing and prioritising elements of the product backlog.
• Working with Digital, IT, Operations, Marketing, and Customer Experience teams to deliver improvements.
• Monitoring product performance through measures such as KPIs, OKRs, and customer feedback.
• Supporting continuous improvement throughout the product lifecycle.
• Building strong relationships with internal teams, suppliers, and technology partners.
• Helping identify new ideas, technologies, and opportunities to improve the customer experience.
• Supporting budgets, business cases, and supplier relationships to ensure value for money.

What you'll bring

We are looking for someone with experience in product management, ideally with an understanding of the full product lifecycle and Agile delivery. You will be confident working with both technical and non-technical teams and able to translate complex information into clear, customer-focused outcomes. You'll also have:

• Strong communication, influencing, and stakeholder-management skills.
• A data-driven and customer-focused approach.
• Experience using product tools such as Jira, Confluence, Trello, or Miro.
• An understanding of UX/UI and digital or web/app development principles.
• Excellent organisation and problem-solving skills.
• The ability to manage competing priorities in a fast-moving environment.
• A passion for innovation and improving customer experiences.

Experience in the rail industry is useful but not essential. What matters most is your curiosity, enthusiasm, and willingness to learn.

What does success look like?

Success means delivering digital products that work for our customers, are delivered on time, and continue to improve. This involves keeping priorities clear, collaborating effectively with teams and suppliers, and using customer feedback and data to make better product decisions.

If you're passionate about customers, digital products, and making a real difference to people's journeys, we'd love to hear from you.

What’s in it for you?

At Northern, we support our people by offering:

• Free Travel: Unlimited free travel for you, your partner, and dependents on Northern services, plus discounts on other networks.
• Generous Pension Scheme: Employer contributions are 1.5 times your own.
• Enhanced Family Benefits: Including 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike.
• Exclusive Discounts: Through the Northern Perks program.
• Employee Assistance Programme: 24/7 support for various life aspects.
• Training and Career Development: Tailored training, recognised qualifications, and enhanced career pathways.
• Recognition: Through awards like Northern Lights and Northern Sparks.

Why Northern?

Northern is more than a train operator; we connect communities, create opportunities, and drive sustainable growth across the North of England. With 2,500 trains running daily, we are dedicated to improving rail travel, enhancing customer experiences, and protecting the environment. Join us at a pivotal moment in rail history as Great British Rail takes shape and play your part in our future.

We are committed to fostering an inclusive environment where everyone feels welcome and belongs. We are a Level 2 Disability Confident employer and offer reasonable adjustments to the application process. All successful offers are subject to a DBS check and a medical assessment.