Assistant Group Station Manager (SYS 2655)

About the Role

Greater Anglia is looking for an inspirational and proactive Assistant Group Station Manager to support the leadership of a group of stations. The role is focused on delivering an outstanding customer experience while maintaining the highest standards of safety, operational performance, and colleague engagement. This is a highly visible leadership position where you will work closely with front-line teams, customers, and stakeholders to ensure the safe, punctual, and reliable operation of the railway. You will help drive performance, lead operational excellence, support business transformation, and create an environment where colleagues can thrive and deliver exceptional service.

Key Responsibilities:

• Champion a safety culture and ensure full compliance with railway and company policies, procedures, and standards.
• Support and develop station teams through visible leadership, coaching, and performance management.
• Deliver excellent customer service and lead teams to provide a positive customer experience across all stations within your area.
• Monitor and improve operational performance against key business targets and KPIs.
• Support workforce planning, recruitment, succession planning, and colleague development activities.
• Manage station facilities, ensuring stations remain safe, attractive, and well maintained.
• Oversee train dispatch and station retail operations to ensure compliance and performance standards are achieved.
• Manage staff deployment, rostering, and resource planning to meet customer and business needs.
• Support emergency planning, disruption management, and business resilience activities.
• Work collaboratively with stakeholders including internal departments, Network Rail, trade unions, contractors, and regulatory bodies.
• Assist with investigations, audits, performance reviews, and the application of HR policies and procedures.
• Deputise for the Group Station Manager when required.

Requirements:

We're looking for someone who can demonstrate:

• Leadership and people management skills.
• A passion for delivering excellent customer service.
• The ability to motivate, coach, and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• Experience managing operational performance and delivering results against targets.
• Sound decision-making skills, particularly in a fast-paced operational environment.
• A commitment to safety, compliance, and continuous improvement.
• The ability to remain calm and effective during periods of disruption and change.
• Knowledge of station operations, train dispatch, ticketing systems, or railway operations would be advantageous.

Role Details:

• This role is primarily Monday to Friday, but you must be able to work flexibly, including some weekends and early/late shifts when required, as well as on call duties.
• This is an area-based role (West) covering between Stansted Mountfitchet & Roydon. Locations include Harlow Town and Bishop’s Stortford.
• You must be able to arrange your own transport to ensure timely arrival for shift times.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment.

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday, 18th September. Please note vacancies can close earlier due to high influx of candidate applications.

At Greater Anglia, we are proud of the work we do and are investing to help shape the future of rail in the UK. Being a part of our team gives you every opportunity to contribute to our journey. Join us and experience inclusivity, respect, community, teamwork, pride, and progress.