Assistant Driver Manager
Arriva
Operations Whitby, UK FULL TIME
Overview
Join a dynamic team as a Customer Service Assistant, providing essential support and information to passengers at our bustling train station. This role is crucial for ensuring a positive travel experience for everyone.
- Assist passengers with inquiries, tickets, and travel information.
- Maintain station cleanliness and safety standards.
- Handle customer complaints and resolve issues effectively.
- Support other station staff as needed.
- Contribute to a smooth and efficient station environment.
About the role
Customer Service Assistant
We are seeking a dedicated and friendly Customer Service Assistant to join our busy train station team. You will be the first point of contact for many passengers, playing a vital role in their journey.
Your responsibilities will include:
- Providing a high level of customer service to all passengers.
- Answering queries regarding train times, platform information, ticketing, and general station services.
- Assisting passengers with the purchase of tickets and resolving any ticketing issues.
- Maintaining a safe, clean, and welcoming environment within the station.
- Handling customer complaints and feedback in a professional and efficient manner.
- Collaborating with colleagues and other departments to ensure seamless operations.
- Performing other duties as assigned to support the station's smooth running.
Key details
- Location
- Whitby, UK
- Posted
- 16 September 2026
- Type
- FULL TIME